Shipping Policies and Info
At Great Blue Heron we take extensive measures to make sure your piece of furniture or home accessory reaches your home in perfect condition. Please carefully read below for our freight policies.
On smaller items and orders under $1000
For accessory orders and furniture orders under $1000 our website or one of our sales people will calculate freight at time of checkout. Our current freight rate table is given below. For the most part, these smaller items will arrive via either FedEx Ground or UPS Ground and be delivered to your home with no special delivery instructions and no signature required. Great Blue Heron will provide a tracking # when the item is shipped via email from our shopify store. If you have special delivery needs it is YOUR responsibility to inform Great Blue Heron of these needs before the item is shipped. If the item is shipped and can not be delivered due to an address you entered into our system incorrectly, or special instructions not being provided, Great Blue Heron will do what we can to ensure the safety of your shipment but accepts no financial responsibility for any damage or wrong deliveries due to incorrect or incomplete information provided at the time of checkout.
Freight Rates At All Price Points:
|
Order Total |
Freight Cost |
|
0 to 9.99 |
$6.50 |
|
10 to 39.99 |
$9.50 |
|
40 to 74.99 |
$12.50 |
|
75 to 149.99 |
$19.50 |
|
150 to 199.99 |
$29.50 |
|
200 to 299.99 |
$39.50 |
|
300 to 499.99 |
$59.50 |
|
500 to 699.99 |
$89.50 |
|
700 to 999.99 |
$139.50 |
| 1000 to 1999.99 | $175.00 |
| 2000 - 2499.99 | $250.00 |
|
2500 - 2999.99 3000-4999 5000-6499 6500+ |
$300.00 $400.00 $550 FREE
|
On Orders over $1000 and orders requiring LTL (truck line) Freight Services
LTL shipping means that the item is shipped on a large truck line because of size requirements. Examples of LTL freight companies include Estes, CEVA, RoadRunner, FedEx Freight, UPS Freight, and Southestern. Generally, shipment time from departure from our factory to most locations in the U.S.A. is approximately 5-6 business days. Within Texas, Oklahoma, and New Mexico those times may be as little as 2 business days and to locations on either coast those times may be 7-8 business days.
Express shipping is available in some scenarios. The delivery time for Express shipping is dependent on location. The cost for Express shipping is an additional fee and varies depending on speed and location. Express shipping is only available for orders shipped within the continental U.S.A and if this is something you would like to purchase, you must call in and speak with someone to add this to your order.
How LTL Freight Delivery works and what you are responsible for:
At the time of shipment, Great Blue Heron will provide the name of the freight company and a tracking number. Great Blue Heron’s carrier of choice based on delivery location will schedule a delivery time and provide curbside delivery. Standard LTL freight curbside delivery means they will leave your shipment at the top of your driveway where it meets the street.
PLEASE NOTE - YOU MUST answer or return calls from the freight company. They will not deliver unless you answer or return phone calls confirming a delivery time regardless of the information provided in the tracking number. This is to ensure the safe delivery of your item. We do not want our furniture or large pieces sitting unattended curbside.
On our free curbside delivery, the customer is responsible for moving the furniture into their house and setting it up. If you need "deliver to door" or “white glove” a.k.a in-home delivery, you may be able to purchase that service depending on the Covid policies in your state / city.
If you need this type of service, you MUST pay for and advise Great Blue Heron of that need before your item leaves our dock! If delivery via LTL freight is refused after an item leaves our dock, the customer is responsible for all actual incurred freight charges and restocking fees *** this is not necessarily the same charge that was paid at time of purchase.
***. The customer must inspect the merchandise for damages PRIOR to signing the bill of lading for merchandise shipped via a freight carrier. Once the bill of lading is signed the customer owns the merchandise and is responsible for any damages. Often drivers are in a rush and do not want to wait for you to inspect items, DO NOT let them pressure you. You have the right to inspect both the external box and internal pieces of each shipment.
If you see damage HAND WRITE THAT DAMAGE ON THE BILL OF LADING AND TAKE A PICTURE OF THAT BOL AND NOTE to help ensure we can do everything possible to remedy damages caused by freight companies.
Addresses that are not available for free freight / LTL freight
Great Blue Heron goes to great lengths to try and find a freight company that will deliver to you. We quote through multiple services and 99% of the time we are able to offer free LTL delivery. However, we do have a lot of customers in very remote areas or who live at addresses that are not serviced by LTL companies due to dead end roads, dirt roads, weight limit bridges etc. We reserve the right to refuse any order (with a full refund of course) due to lack of freight options to your address. Often in these scenarios there is a fee that can be paid for a local delivery service, or the customer can meet a trucking company at a nearby address that can be serviced. If you think that your address may have potential issues, please let us know so that we can work with you to provide a solution. Often, even people who think their address may be inaccessible by LTL service can be accommodated as Great Blue Heron is very familiar with shipping to remote locations.
Discounts
From time to time, Great Blue Heron receives and gives promotional discounts or free services for freight. The promotional offers are only valid from the time they are issued to the expiration date of the sale or promotion. No two discounts (ie: 10% off and Free Freight) can be used on one order. To take advantage of these offers a coupon code must be used AT THE TIME OF CHECKOUT as these discounts are automated. Free shipping promotional offers are only valid for orders shipped within the contiguous U.S.A.
Please call us with questions!
Customer Service telephone number 866-247-9688 or sales@greatblueheronfurniture.com